Privacy Policy — Touristify Tourism LLC

Last Updated: 30.07.2025

Touristify Tourism LLC (“Touristify”, “we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our website, booking systems, communication channels, and travel services.

By accessing or using our services, you agree to this Privacy Policy.

1. Company Information

Touristify Tourism LLC

Dubai, United Arab Emirates

Trade License No: 1530797

Website: https://touristify.co

Email: info@touristify.co

Phone: +971 50 117 3109

2. Information We Collect

We may collect the following information:

Information you provide

Full name
Phone number (including WhatsApp contact)
Email address
Nationality
Travel details and preferences
Booking information
Passport/ID (only when required by specific providers such as helicopter operators or government-regulated tours)

Automatic data

IP address & geolocation (approximate)
Device & browser type
Cookies & analytics data
Usage logs and interactions with our platform

Payment Information

Processed securely by Stripe or third-party PCI-compliant payment gateways.

We do not store full card numbers or CVV details.

3. How We Use Your Information

We use your information to:

Process and confirm bookings
Provide travel services & customer support
Communicate via email, phone, or WhatsApp
Ensure secure payments
Verify identity if needed for specific tours
Improve our platform & user experience
Comply with legal & regulatory requirements
Prevent fraud and ensure security

We do not sell personal data.

4. AI Technology Disclosure

Touristify uses AI-assisted systems to enhance booking and communication efficiency.

This includes:

Availability matching
Reservation workflow automation
Intelligent reminders & support tools
Fraud prevention signals
Guest communication assistance

Our AI systems:

Do not independently store or resell personal data
Operate in secure, controlled environments
Are supervised with human oversight

5. Legal Basis (GDPR)

We process data based on:

Contract fulfilment (bookings)
Legitimate interest (security, customer support)
Consent (marketing, cookies)
Legal obligations (tourism and tax regulations)

6. Data Sharing

We may share your data only with trusted partners necessary to deliver services:

Licensed tourism providers & operators
Transportation partners
Payment processors (e.g., Stripe)
Secure CRM and communication platforms (WhatsApp Business, email, booking systems)
Cloud hosting & AI automation tools

All partners are vetted for compliance.

7. Data Storage & Security

We take data security seriously and use multi-layer protection:

SSL/TLS encrypted communication
Encrypted cloud databases
Two-Factor Authentication (2FA) for internal access
Role-based access control (only authorized staff)
Token-based authentication
Automatic session timeouts
Firewalls & intrusion prevention
Continuous security monitoring
Regular vulnerability scans
Access logs & audit trails
Data minimization principles

We continuously review and upgrade our security protocols.

Data may be stored or processed in the UAE, EU, or USA in compliance with international standards.

8. Data Retention

We retain data only as needed for:

Booking and travel purposes
Legal and regulatory compliance
Financial & tax requirements

After retention periods expire, data is securely deleted or anonymized.

9. Your Rights

Depending on your jurisdiction, you may request:

Access to your data
Correction of inaccurate data
Data deletion (“right to be forgotten”)
Restriction or objection to processing
Data portability
Withdrawal of consent

Request via: info@touristify.co

10. Children’s Data

Our services are not intended for children under 16.

We do not knowingly collect data from minors without parental consent.

11. Cookies & Tracking Technologies

We use cookies to enhance performance and user experience, including:

Essential site operation
Analytics (Google Analytics)
Marketing (Meta Pixel, retargeting)
Booking & conversion tracking

You may opt-out via browser settings or our cookie banner.

12. International Transfers

When required, data may be transferred internationally with appropriate safeguards aligned with:

UAE Data Protection Law (PDPL)
GDPR standards
International security frameworks

13. Third-Party Websites

We are not responsible for privacy practices of external websites linked on our site.

14. Changes to Policy

We may update this policy periodically.

Changes will be posted with an updated date.

15. Contact

For privacy requests or concerns:

📧 Email: info@touristify.co

📍 Dubai, United Arab Emirates